Return Policy
We would like you to shop with confidence at Not Just Pretty, and be 100% satisfied with your purchases. If your item was purchased within Canada, you may return the item within 10 days of receiving it for a full refund or exchange*. If you return an item that was purchased outside of Canada, we will refund the purchase price minus a 15% re-stocking fee. (The re-stocking fee is charged to offset customs and brokerage fees that are charged for items entering Canada). Sale items are final sale and may not be returned. Shipping and handling charges are non-refundable. All items returned must be unworn, unwashed and in their original condition with all tags attached.
Unfortunately, we cannot offer returns on the following items: Sale Items, Cosmetics, Skincare Products, Hair Products, Intimate Apparel, 'Final Sale' Items.
How to Return or Exchange Items
- Please fill out the form provided and enclose it with the item.
- Pack and seal the item in the original package, if possible.
- Send the package to the address below. We recommend insured, traceable shipping. We cannot be responsible for lost packages that we did not ship ourselves.
Not Just Pretty Modern Clothing
1036 Fort St.
Victoria, B.C.
V8V 3K4, Canada
Refund, Store Credit or Exchange
A refund, store credit or exchange will be issued as soon as we receive and process your return.
Refund
If item was purchased in Canada we will refund the full purchase price to you through PayPal. If the item was purchased outside of Canada, we will refund the purchase price minus a 15% restocking fee.
Exchange
- If there is no difference in price between the item you are returning and the item you are purchasing (even exchange), we will ship the new item within 24 hours. No further transaction is necessary.
- If the exchange generates a credit for you we will refund the amount through PayPal.
- If the exchange generates a balance due, we will send an email to arrange your payment, which can be processed through PayPal or by phone. As soon as the balance is paid we will ship your new item.
Creating Thoughtful Clothing alone isn’t enough, the company values doing the right thing and want to feel good about everything they touch. That means they work ethically - from the fabrics they use, to how they design and make and deliver their garments. Thought thinks about every impact their business has, and it’s with the greater aim of minimizing their environmental footprint.
Thought are proud supporters of slow fashion, which is why they design clothing intended to last. They hope the contemporary, easy-to-wear pieces will become your favourites. The company's mantra is “Wear me, love me, mend me, pass me on.” It’s a reminder to look after what we own. Feel free to make this motto yours, too.